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When to contact support

Open a support request when you are facing billing blockers, resource issues you cannot resolve from the Console, suspected platform faults, or account-access problems that need manual help.

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What to include

  • Organization and project name
  • Resource IDs or affected service
  • Region and approximate timestamps
  • Screenshots, error messages, or logs
  • What changed just before the issue started
  • The business impact or urgency
1

Check platform status

Review status.usenubis.com first so you can rule out known incidents or maintenance.
2

Gather the key facts

Collect the exact resource references and evidence that support will need.
3

Open a ticket in the Console

Use the support workspace to select the right category and attach the supporting details.