Start with the shortest path to clarity
Most Nubis issues fall into one of three buckets: configuration questions, platform-state questions, or account and billing questions. The fastest way forward is usually to identify which one you are dealing with first.FAQs
Quick answers for common setup, billing, access, and operations questions.
Contact support
Learn when to open a ticket and what details help Nubis support move faster.
Platform status
Check incidents, maintenance, and service health before troubleshooting deeply.
Console support guide
Understand ticketing workflows, categories, and support-plan expectations.
Before you escalate
- Check status.usenubis.com.
- Confirm the project, resource, and region involved.
- Collect resource IDs, timestamps, screenshots, or error messages.
- Review the relevant product guide in these docs.