Getting help in Nubis
Nubis support is organized around your organization’s support plan, ticket history, and current platform state. The Console is the main place to open and track requests.Support workflow
Open a ticket
Create a new ticket from the Support area and choose the category that best matches the issue, such as billing, account access, or infrastructure.
Add useful context
Include project IDs, resource IDs, timestamps, and attachments when relevant so support can move faster.
What support plans affect
- Response expectations and escalation speed.
- The channels available for high-priority or ongoing issues.
- The level of hands-on guidance available for billing or platform operations.
Before opening a ticket
- Check status.usenubis.com for known incidents or maintenance.
- Review the relevant product guide in these docs so you can separate platform issues from configuration issues.
- Capture any screenshots, log excerpts, or invoice IDs you may need to attach.
Typical ticket categories
- Billing and verification for invoices, payment methods, spend controls, and billing-state blockers.
- Infrastructure operations for instances, networking, storage, databases, and Kubernetes issues.
- Access and governance for organization membership, IAM, API keys, SSO, and account security.