> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usenubis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Open better support requests by including the information Nubis needs to troubleshoot quickly.

## When to contact support

Open a support request when you are facing billing blockers, resource issues you cannot resolve from the Console, suspected platform faults, or account-access problems that need manual help.

## What to include

* Organization and project name
* Resource IDs or affected service
* Region and approximate timestamps
* Screenshots, error messages, or logs
* What changed just before the issue started
* The business impact or urgency

## Recommended support flow

<Steps>
  <Step title="Check platform status">
    Review [status.usenubis.com](https://status.usenubis.com) first so you can rule out known incidents or maintenance.
  </Step>

  <Step title="Gather the key facts">
    Collect the exact resource references and evidence that support will need.
  </Step>

  <Step title="Open a ticket in the Console">
    Use the support workspace to select the right category and attach the supporting details.
  </Step>
</Steps>

## Useful links

* [Support plans and tickets](/console/support)
* [Billing overview](/billing/overview)
* [Need help?](/need-help)