> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usenubis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Need help?

> Find the fastest path to answers, troubleshooting, and support when you are working in Nubis.

## Start with the shortest path to clarity

Most Nubis issues fall into one of three buckets: configuration questions, platform-state questions, or account and billing questions. The fastest way forward is usually to identify which one you are dealing with first.

<CardGroup cols={2}>
  <Card title="FAQs" icon="circle-help" href="/need-help/faqs">
    Quick answers for common setup, billing, access, and operations questions.
  </Card>

  <Card title="Contact support" icon="life-buoy" href="/need-help/contact-support">
    Learn when to open a ticket and what details help Nubis support move faster.
  </Card>

  <Card title="Platform status" icon="activity" href="https://status.usenubis.com">
    Check incidents, maintenance, and service health before troubleshooting deeply.
  </Card>

  <Card title="Console support guide" icon="headset" href="/console/support">
    Understand ticketing workflows, categories, and support-plan expectations.
  </Card>
</CardGroup>

## Before you escalate

1. Check [status.usenubis.com](https://status.usenubis.com).
2. Confirm the project, resource, and region involved.
3. Collect resource IDs, timestamps, screenshots, or error messages.
4. Review the relevant product guide in these docs.