> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usenubis.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Plans & Tickets

> How Nubis support works across documentation, plan tiers, and ticket workflows.

## Getting help in Nubis

Nubis support is organized around your organization's support plan, ticket history, and current platform state. The Console is the main place to open and track requests.

## Support workflow

<Steps>
  <Step title="Open a ticket">
    Create a new ticket from the Support area and choose the category that best matches the issue, such as billing, account access, or infrastructure.
  </Step>

  <Step title="Add useful context">
    Include project IDs, resource IDs, timestamps, and attachments when relevant so support can move faster.
  </Step>

  <Step title="Track updates in one place">
    Use the ticket thread to reply, upload follow-up files, and monitor status changes until resolution.
  </Step>
</Steps>

## What support plans affect

* Response expectations and escalation speed.
* The channels available for high-priority or ongoing issues.
* The level of hands-on guidance available for billing or platform operations.

## Before opening a ticket

* Check [status.usenubis.com](https://status.usenubis.com) for known incidents or maintenance.
* Review the relevant product guide in these docs so you can separate platform issues from configuration issues.
* Capture any screenshots, log excerpts, or invoice IDs you may need to attach.

## Typical ticket categories

* **Billing and verification** for invoices, payment methods, spend controls, and billing-state blockers.
* **Infrastructure operations** for instances, networking, storage, databases, and Kubernetes issues.
* **Access and governance** for organization membership, IAM, API keys, SSO, and account security.